Refund policy

At House of Tarai Private Limited (HOTPL), we take great pride in the quality of our products. Once an order is confirmed, we do not accept return or refund requests.
However, in the rare event of any issue, we are more than happy to work with our patrons to find a fair and amicable solution.

📦 1. Damaged Product

If you receive a damaged product, please notify us within 2 days from the date of delivery by emailing at customercare@taraiu.com.

Your email must include:

Order number
Image of invoice
Unboxing video
1 image of the outer box
2 clear images of the damaged product

For multiple-item shipments, only the affected product will be eligible for replacement.
We will promptly resend and replace the damaged item after verification.
Emails will be responded to within 24–48 hours, and full assistance will be provided thereafter.

📦 2. Missing Product

If an item is missing from your order, please inform us within 2 days from delivery via customercare@taraiu.com.

Your email must include:

Order number
Unboxing video
Image of invoice
1 image of the outer box
2 clear images of the opened box with all received items

Refund requests cannot be accepted; however, the missing product will be re-sent promptly after verification.
Emails will be responded to within 24–48 hours.

🌾 3. Spoiled Product

If you believe the product is spoiled, please inform us within 7 days from the delivery date at customercare@taraiu.com.

Your email must include:

Order number
Date of packaging / manufacture
Clear images and video of the product

Please note that returns cannot be accepted for variations in taste, texture, colour, or aroma, as our products are completely natural. These variations occur due to the natural production process and seasonal factors — no artificial additives are used, and we ensure maximum nutritional value is retained.

We will investigate thoroughly and provide a fair and transparent resolution.
Emails will be responded to within 24–48 hours, and full assistance will be provided thereafter.